Refund & Cancellation Policy

1. Free trial

Every paid plan starts with a 7-day free trial. No payment is required to start a trial, and no charge is made during the trial period. You will not be charged unless you choose to continue to a paid plan.

2. Subscription billing

Paid subscriptions are billed monthly in INR via Razorpay. Billing begins after your free trial ends and recurs automatically each month until you cancel.

3. Cancellation

You can cancel your subscription at any time from your account settings. Cancellation stops future renewals — you keep access until the end of your current billing period, after which your plan reverts to free.

4. Refunds

Because CosTruss is a recurring digital service with immediate access, subscription payments are generally non-refundable for partial billing periods. If you cancel, you will not be charged for the next period, but the current period's payment is not refunded.

We may issue a refund at our discretion in cases of clear service failure, duplicate charges, or accidental renewal. To request a refund, email us within 7 days of the charge with your account details.

5. Razorpay

Payments are processed by Razorpay. Any refund approved by us will be returned to the original payment method and may take 5–10 business days to appear, depending on your bank.

6. AI provider charges

CosTruss does not bill you for AI usage — your AI provider (OpenAI, Anthropic) bills you directly. CosTruss has no control over and cannot refund charges from your AI provider.

7. Contact

Refund or cancellation questions? Email costruss.team@gmail.com.